A few months ago, I gave WOW a 1-star review due to poor service, negative experience by me as well as friends and family members. The machines were continually broken/mal-functioning. I was ready to cancel. However, after trying it a few times in recent weeks, I am extremely pleased by the vast improvements in customer service and overall quality. Whereas the staff used to be rude, surly, apathetic, unhelpful, uncommunicative, and inefficient, now every staff member I've interacted with is friendly, helpful, very professional, caring, and efficient. I am also impressed by the generosity of items which are given to customers. Whereas before I had to practically beg a begrudging employee for a dash wipe or air freshener, now we are automatically gifted with everything and very professionally by the staff.
I am so happy about the dramatic improvements. I highly recommend WOW Carwash.
Apr 20, 2025